Create head to head summaries from tickets
Give customers a quick, grounded view of past matchups.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Head-to-Head Fixtures
Tool to get head-to-head fixtures between two teams. use after determining team ids to compare their direct match history.
Why this helps
Historical matchup research is tedious when team names are inconsistent.
- Retrieve direct matchup history
- Clarify team identity
- Create concise historical summaries
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Api sports in Notis.
- 2Create an automation named Head To Head Research.
- 3Tell Notis to identify both teams and summarize their available head to head fixtures.
- 4Pick New Zendesk Ticket as the trigger and choose a report destination.
- 5Test with a rivalry history ticket.
Questions about this workflow
Does it work with team names only?
Notis can resolve team names when Api sports provides matching teams; ambiguous names may need clarification.
Can it compare every past meeting?
It retrieves the available head to head fixture history for the two teams.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Api sports. A trigger fires from one place; an action lands in another.
Zendesk triggers
Api sports actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get fixtures events
Tool to get events (goals, cards, substitutions, var, etc.) from a fixture. use when you need detailed event data after confirming the fixture id.
Get Head-to-Head Fixtures
Tool to get head-to-head fixtures between two teams. use after determining team ids to compare their direct match history.
Get Fixture Lineups
Tool to retrieve starting xi and substitutes for a fixture. use after confirming fixture id; optionally filter by team, player, or section (startxi/substitutes). lineups appear ~20-40 minutes before kickoff for supported competitions.
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Tool to get player statistics from a fixture. use when you need detailed per-player stats for a specific match. optionally filter by team.
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Tool to get the rounds for a league or cup. use after confirming league and season to retrieve available round identifiers (optionally with dates) for filtering fixtures.
Connect any two apps with Notis in the middle.
Zendesk and Api sports, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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