Diagnose ticket domains with DNS lookup
Give agents useful DNS context before they start another investigation.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
DNS Lookup
Tool to retrieve dns records for a specified domain. use when you need dns record details for troubleshooting or validation.
Why this helps
Agents lose time switching tools to verify domains described in tickets.
- Shorten first-response investigation
- Standardize DNS evidence in reports
- Reduce context switching for agents
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Api ninjas once.
- 2Create a ticket DNS diagnostic automation.
- 3Tell Notis to find a domain in each new ticket and summarize its DNS records.
- 4Pick New Zendesk Ticket as the trigger and choose a report channel.
- 5Test with one ticket containing a domain.
Questions about this workflow
What if the ticket has no domain?
The report can state that no domain was detected and skip the lookup.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Api ninjas. A trigger fires from one place; an action lands in another.
Zendesk triggers
Api ninjas actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Connect any two apps with Notis in the middle.
Zendesk and Api ninjas, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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