Turn escalations into structured deal intake
Keep commercial opportunities from disappearing inside urgent support threads.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Integrate Deal
Tool to integrate a deal into api labz. use when you need to push a new or updated deal record into the system after preparing required fields.
Why this helps
Escalated tickets often contain buying signals but lack a reliable path into sales tracking.
- Protect high-value opportunities
- Create a clear sales handoff
- Preserve the escalation context
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Api labz in Notis once.
- 2Create an automation for escalated-ticket deal intake.
- 3Tell Notis to create an Api labz deal when a new ticket is escalated and contains commercial potential, using only ticket details.
- 4Pick the Zendesk New Zendesk Ticket trigger.
- 5Choose a report channel, then test with one real escalated ticket.
Questions about this workflow
How should escalation be identified?
Describe the escalation wording, status, or context available in your Zendesk event.
Can Notis avoid low-value escalations?
Yes. Add your commercial-potential criteria to the instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Api labz. A trigger fires from one place; an action lands in another.
Zendesk triggers
Api labz actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Validate IBAN
Tool to validate international bank account numbers (ibans). use when you need to verify an iban's structure before processing transactions.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Integrate Deal
Tool to integrate a deal into api labz. use when you need to push a new or updated deal record into the system after preparing required fields.
New User Created
Triggered when a new user is created in Zendesk.
List Airtable Tables
Tool to list all airtable tables for a given base. use when you need to retrieve table names before interacting with a table.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Trello AI Search Engine
Tool to search trello boards, lists, and cards using ai-driven queries. use when you need to quickly locate relevant trello cards, lists, or boards.
Connect any two apps with Notis in the middle.
Zendesk and Api labz, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Api labz.