Create Apaleo unit groups from Zendesk tickets
Turn a documented grouping request into a consistent inventory structure.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create a unit group
Use this call to create a new unit group.<br>you must have at least one of these scopes: 'unitgroups.create, setup.manage'.
Why this helps
Unit group requests remain open when configuration work depends on a separate manual queue.
- Shortens configuration turnaround
- Preserves request context
- Makes missing group details visible
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Apaleo in the Notis portal.
- 2Create an automation for unit group creation.
- 3Tell Notis to read the group definition, create it in Apaleo, and summarize the result.
- 4Pick the Zendesk New Zendesk Ticket trigger.
- 5Choose a report channel and test with one approved grouping request.
Questions about this workflow
Can the workflow create the units inside the group?
This workflow creates the unit group only; unit creation is a separate Apaleo action.
What if the group already exists?
Use the existence or list actions first when the ticket requires a duplicate check.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Apaleo. A trigger fires from one place; an action lands in another.
Zendesk triggers
Apaleo actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Archive a property
Use this endpoint to archive an existing live property this operation set the isarchived flag to true<br>you must have at least one of these scopes: 'properties.manage, setup.manage'.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Check if a property exists
Check if a property exists by id.<br>you need to be authorized (no particular scope required)
New User Created
Triggered when a new user is created in Zendesk.
Check if a unit attribute exists
Check if a unit attribute exists<br>you must have at least one of these scopes: 'unitattributes.read, setup.read, setup.manage'.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Check if a unit exists
Check if a unit exists by id.<br>you must have at least one of these scopes: 'units.read, setup.read, setup.manage'.
Check if a unit group exists
Check if a unit group exists by id.<br>you must have at least one of these scopes: 'unitgroups.read, setup.read, setup.manage'.
Clones a property
Use this call to clone a specific property. this operation creates a new property with inventory and rate plans from the specified property.<br>you must have at least one of these scopes: 'properties.create, setup.manage'.
Create a unit
Use this call to create a new unit.<br>you must have at least one of these scopes: 'units.create, setup.manage'.
Create a unit attribute
Use this call to create a new unit attribute.<br>you must have at least one of these scopes: 'unitattributes.create, setup.manage'.
Connect any two apps with Notis in the middle.
Zendesk and Apaleo, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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