Prepare Apaleo inventory context for new Zendesk users
Give new support users the hotel inventory context they need on day one.
Trigger
New User Created
Triggered when a new user is created in Zendesk.
Action
Get a units list
Get the list of units.<br>you must have at least one of these scopes: 'units.read, setup.read, setup.manage'.
Why this helps
New team members spend their first days gathering basic inventory references from multiple systems.
- Improves first day readiness
- Reduces repeated inventory questions
- Creates a consistent onboarding artifact
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Apaleo in the Notis portal.
- 2Create an automation for new user onboarding context.
- 3Tell Notis to retrieve the Apaleo unit list and prepare a concise reference for the newly created Zendesk user.
- 4Pick the Zendesk New User Created trigger.
- 5Choose a report channel and test with one newly created user.
Questions about this workflow
Does this send a message directly to the user?
It creates a run report in the channel you choose; direct messaging requires a separate supported communication action.
Can the reference include only one property?
State the property scope in the instruction if the available Apaleo data supports that scope.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Apaleo. A trigger fires from one place; an action lands in another.
Zendesk triggers
Apaleo actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Archive a property
Use this endpoint to archive an existing live property this operation set the isarchived flag to true<br>you must have at least one of these scopes: 'properties.manage, setup.manage'.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Check if a property exists
Check if a property exists by id.<br>you need to be authorized (no particular scope required)
New User Created
Triggered when a new user is created in Zendesk.
Check if a unit attribute exists
Check if a unit attribute exists<br>you must have at least one of these scopes: 'unitattributes.read, setup.read, setup.manage'.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Check if a unit exists
Check if a unit exists by id.<br>you must have at least one of these scopes: 'units.read, setup.read, setup.manage'.
Check if a unit group exists
Check if a unit group exists by id.<br>you must have at least one of these scopes: 'unitgroups.read, setup.read, setup.manage'.
Clones a property
Use this call to clone a specific property. this operation creates a new property with inventory and rate plans from the specified property.<br>you must have at least one of these scopes: 'properties.create, setup.manage'.
Create a unit
Use this call to create a new unit.<br>you must have at least one of these scopes: 'units.create, setup.manage'.
Create a unit attribute
Use this call to create a new unit attribute.<br>you must have at least one of these scopes: 'unitattributes.create, setup.manage'.
Connect any two apps with Notis in the middle.
Zendesk and Apaleo, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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