Give new Zendesk users Apaleo group context
Start onboarding with the grouping structure support teams use every day.
Trigger
New User Created
Triggered when a new user is created in Zendesk.
Action
List Unit Groups
Get the list of unit groups.<br>you must have at least one of these scopes: 'unitgroups.read, setup.read, setup.manage'.
Why this helps
New users lack a reliable reference for how hotel units are organized across the operation.
- Reduces onboarding friction
- Provides a current grouping reference
- Supports clearer ticket routing
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Apaleo in the Notis portal.
- 2Create an automation for unit group onboarding context.
- 3Tell Notis to retrieve Apaleo unit groups and summarize the relevant structure for the new user.
- 4Pick the Zendesk New User Created trigger.
- 5Choose a report channel and test with one new user event.
Questions about this workflow
Can this identify which groups the user should manage?
Only if that scope is supplied in the instruction or available in the event context.
Will it modify Apaleo groups?
No. It retrieves and summarizes them.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Apaleo. A trigger fires from one place; an action lands in another.
Zendesk triggers
Apaleo actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Archive a property
Use this endpoint to archive an existing live property this operation set the isarchived flag to true<br>you must have at least one of these scopes: 'properties.manage, setup.manage'.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Check if a property exists
Check if a property exists by id.<br>you need to be authorized (no particular scope required)
New User Created
Triggered when a new user is created in Zendesk.
Check if a unit attribute exists
Check if a unit attribute exists<br>you must have at least one of these scopes: 'unitattributes.read, setup.read, setup.manage'.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Check if a unit exists
Check if a unit exists by id.<br>you must have at least one of these scopes: 'units.read, setup.read, setup.manage'.
Check if a unit group exists
Check if a unit group exists by id.<br>you must have at least one of these scopes: 'unitgroups.read, setup.read, setup.manage'.
Clones a property
Use this call to clone a specific property. this operation creates a new property with inventory and rate plans from the specified property.<br>you must have at least one of these scopes: 'properties.create, setup.manage'.
Create a unit
Use this call to create a new unit.<br>you must have at least one of these scopes: 'units.create, setup.manage'.
Create a unit attribute
Use this call to create a new unit attribute.<br>you must have at least one of these scopes: 'unitattributes.create, setup.manage'.
Connect any two apps with Notis in the middle.
Zendesk and Apaleo, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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