Keep onboarding guidance ready
Give every new user the same reliable foundation without repeating long instructions.
Trigger
New User Created
Triggered when a new user is created in Zendesk.
Action
Prompt Caching
Tool to cache and reuse prompt content to reduce costs and latency. use after you have static prompt portions you intend to reuse across calls.
Why this helps
Onboarding rules and product explanations are repeatedly included in each new user prompt.
- Reduce repeated prompt content
- Improve onboarding consistency
- Lower processing overhead
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Anthropic administrator once in Notis.
- 2Create an automation for cached new user onboarding guidance.
- 3Tell Notis which static onboarding content should be reused when preparing the message.
- 4Pick New User Created as the trigger and select a report channel.
- 5Test with one new user and inspect the generated report.
Questions about this workflow
What content belongs in the cache?
Use stable onboarding steps, product explanations, and approved tone guidance.
Can user-specific details be cached?
Keep changing user details outside the cached prompt so each message remains personalized.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Anthropic administrator. A trigger fires from one place; an action lands in another.
Zendesk triggers
Anthropic administrator actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Message
Tool to create a new message completion. use when you need to generate assistant text given a conversation history.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Model
Tool to retrieve details of a specific model by its id. use after confirming the model id is valid.
New User Created
Triggered when a new user is created in Zendesk.
List models
Tool to list available models. use when you need to see which models are available before selection.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Prompt Caching
Tool to cache and reuse prompt content to reduce costs and latency. use after you have static prompt portions you intend to reuse across calls.
Connect any two apps with Notis in the middle.
Zendesk and Anthropic administrator, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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