Confirm the model behind onboarding
Keep your welcome message workflow pointed at a valid model.
Trigger
New User Created
Triggered when a new user is created in Zendesk.
Action
Get Model
Tool to retrieve details of a specific model by its id. use after confirming the model id is valid.
Why this helps
A changed or mistyped model id can stop onboarding content before it starts.
- Catch configuration errors
- Document model details
- Prevent failed onboarding runs
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Anthropic administrator once in Notis.
- 2Create an automation for onboarding model validation.
- 3Tell Notis to retrieve the selected model details and report whether it is valid for the welcome message.
- 4Pick New User Created as the trigger and select a report channel.
- 5Test with one new user and your configured model id.
Questions about this workflow
What input does Get Model require?
It requires the specific model id you want to inspect.
Can the workflow continue after a valid result?
Yes. Ask Notis to report validation and then proceed to your approved message step.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Anthropic administrator. A trigger fires from one place; an action lands in another.
Zendesk triggers
Anthropic administrator actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Message
Tool to create a new message completion. use when you need to generate assistant text given a conversation history.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Model
Tool to retrieve details of a specific model by its id. use after confirming the model id is valid.
New User Created
Triggered when a new user is created in Zendesk.
List models
Tool to list available models. use when you need to see which models are available before selection.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Prompt Caching
Tool to cache and reuse prompt content to reduce costs and latency. use after you have static prompt portions you intend to reuse across calls.
Connect any two apps with Notis in the middle.
Zendesk and Anthropic administrator, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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