Draft Zendesk replies with Anthropic
Give every new ticket a useful first response without leaving your support queue.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create Message
Tool to create a new message completion. use when you need to generate assistant text given a conversation history.
Why this helps
New tickets pile up while you repeatedly reconstruct context and wording.
- Reduce response drafting time
- Keep tone consistent
- Handle first-pass replies faster
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Anthropic administrator once in Notis.
- 2Create an automation named for Zendesk reply drafting.
- 3Tell Notis to draft a helpful reply using the ticket conversation and your support tone.
- 4Pick New Zendesk Ticket as the trigger and choose a report channel.
- 5Test it with one real ticket before relying on the drafts.
Questions about this workflow
Does this send the reply automatically?
No. It creates message text for review unless you add a separate approved sending workflow.
What context is used?
Notis can use the new ticket data returned by Zendesk, including its conversation and visible details.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Anthropic administrator. A trigger fires from one place; an action lands in another.
Zendesk triggers
Anthropic administrator actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Message
Tool to create a new message completion. use when you need to generate assistant text given a conversation history.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Model
Tool to retrieve details of a specific model by its id. use after confirming the model id is valid.
New User Created
Triggered when a new user is created in Zendesk.
List models
Tool to list available models. use when you need to see which models are available before selection.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Prompt Caching
Tool to cache and reuse prompt content to reduce costs and latency. use after you have static prompt portions you intend to reuse across calls.
Connect any two apps with Notis in the middle.
Zendesk and Anthropic administrator, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Anthropic administrator.