Check available models before ticket triage
Make model selection a deliberate step in your support workflow.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List models
Tool to list available models. use when you need to see which models are available before selection.
Why this helps
A ticket workflow can fail when it assumes a model that is unavailable or no longer supported.
- Avoid invalid model assumptions
- See current model options
- Create a reliable triage handoff
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Anthropic administrator once in Notis.
- 2Create an automation for model-aware ticket triage.
- 3Tell Notis to list available models and recommend one for the ticket's complexity.
- 4Pick New Zendesk Ticket as the trigger and choose where reports go.
- 5Test with one real ticket and review the recommendation.
Questions about this workflow
Does this choose a model automatically?
It can recommend a model from the returned list when your instruction asks it to.
What if no suitable model is found?
Ask Notis to report the gap and pause the workflow for review.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Anthropic administrator. A trigger fires from one place; an action lands in another.
Zendesk triggers
Anthropic administrator actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Message
Tool to create a new message completion. use when you need to generate assistant text given a conversation history.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Model
Tool to retrieve details of a specific model by its id. use after confirming the model id is valid.
New User Created
Triggered when a new user is created in Zendesk.
List models
Tool to list available models. use when you need to see which models are available before selection.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Prompt Caching
Tool to cache and reuse prompt content to reduce costs and latency. use after you have static prompt portions you intend to reuse across calls.
Connect any two apps with Notis in the middle.
Zendesk and Anthropic administrator, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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