Summarize ticket context on demand
Call a focused ticket summary whenever a teammate needs the essentials.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Message
Tool to create a new message completion. use when you need to generate assistant text given a conversation history.
Why this helps
Long ticket threads make it hard to see the issue, history, and next decision quickly.
- Compress long conversations
- Surface decisions and risks
- Reduce context switching
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Anthropic administrator once in Notis.
- 2Create an automation named for on-demand ticket summaries.
- 3Tell Notis to summarize the Zendesk ticket payload and identify open questions.
- 4Choose a Notis webhook trigger and select a report channel.
- 5Send one real ticket payload to test the result.
Questions about this workflow
What starts this workflow?
An HTTP request to the Notis webhook starts it.
Can it summarize any ticket?
It can summarize the Zendesk data included in the webhook request.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Anthropic administrator. A trigger fires from one place; an action lands in another.
Zendesk triggers
Anthropic administrator actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Message
Tool to create a new message completion. use when you need to generate assistant text given a conversation history.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Model
Tool to retrieve details of a specific model by its id. use after confirming the model id is valid.
New User Created
Triggered when a new user is created in Zendesk.
List models
Tool to list available models. use when you need to see which models are available before selection.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Prompt Caching
Tool to cache and reuse prompt content to reduce costs and latency. use after you have static prompt portions you intend to reuse across calls.
Connect any two apps with Notis in the middle.
Zendesk and Anthropic administrator, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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