Cache policy for on-demand analysis
Keep your approved support rules close whenever a ticket needs analysis.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Prompt Caching
Tool to cache and reuse prompt content to reduce costs and latency. use after you have static prompt portions you intend to reuse across calls.
Why this helps
Webhook runs repeatedly resend the same lengthy policy content.
- Reduce repeated prompt overhead
- Keep policy usage consistent
- Speed up on-demand analysis
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Anthropic administrator once in Notis.
- 2Create an automation for caching support policy during webhook analysis.
- 3Tell Notis which stable Zendesk policy text should be cached and reused.
- 4Choose a Notis webhook trigger and select a report channel.
- 5Send one representative payload and verify the cached context.
Questions about this workflow
Does the webhook include the policy text?
It can, but stable policy is better identified in the automation instruction for reuse.
Is the ticket payload cached?
Keep changing ticket details dynamic and cache only stable prompt content.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Anthropic administrator. A trigger fires from one place; an action lands in another.
Zendesk triggers
Anthropic administrator actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
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New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Prompt Caching
Tool to cache and reuse prompt content to reduce costs and latency. use after you have static prompt portions you intend to reuse across calls.
Connect any two apps with Notis in the middle.
Zendesk and Anthropic administrator, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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