Refresh your cached support guidance
Keep reusable support instructions aligned with your latest approved playbook.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Prompt Caching
Tool to cache and reuse prompt content to reduce costs and latency. use after you have static prompt portions you intend to reuse across calls.
Why this helps
Cached guidance can become stale when policies and product explanations change.
- Keep cached guidance current
- Reduce repeated prompt setup
- Align support runs with policy updates
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Anthropic administrator once in Notis.
- 2Create an automation for scheduled support prompt cache refreshes.
- 3Tell Notis which stable Zendesk guidance to cache and how to report refreshed content.
- 4Choose a recurring Notis schedule and select a report channel.
- 5Run one test refresh and review the report.
Questions about this workflow
What should be refreshed?
Refresh stable policies, product explanations, and response rules that your Zendesk automations reuse.
Will this change ticket data?
No. It updates reusable prompt content for later processing.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Anthropic administrator. A trigger fires from one place; an action lands in another.
Zendesk triggers
Anthropic administrator actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Message
Tool to create a new message completion. use when you need to generate assistant text given a conversation history.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Model
Tool to retrieve details of a specific model by its id. use after confirming the model id is valid.
New User Created
Triggered when a new user is created in Zendesk.
List models
Tool to list available models. use when you need to see which models are available before selection.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Prompt Caching
Tool to cache and reuse prompt content to reduce costs and latency. use after you have static prompt portions you intend to reuse across calls.
Connect any two apps with Notis in the middle.
Zendesk and Anthropic administrator, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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