Recover approved fields from an anonymized ticket packet
Give authorized agents the context they need without exposing an entire protected packet.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Deanonymize Packet
Tool to deanonymize a json data packet using your private key. use after receiving an anonymized packet to recover specific fields.
Why this helps
Teams can lose time when they have an anonymized packet but need a specific field to resolve a ticket.
- Recovers only the context requested for the task
- Reduces manual packet handling
- Keeps the support process prompt based
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Anonyflow once in the Notis portal.
- 2Create an automation in Automations for authorized packet recovery.
- 3Tell Notis to read the anonymized packet referenced by each new ticket and use Anonyflow to deanonymize only the approved fields.
- 4Choose New Zendesk Ticket as the trigger.
- 5Select a report channel and test with one real anonymized packet.
Questions about this workflow
What must the ticket contain?
The ticket must provide an anonymized JSON data packet that Anonyflow can process with your private key.
Can this deanonymize arbitrary ticket text?
No. It is for a JSON data packet; use Deanonymize Value for anonymized strings.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Anonyflow. A trigger fires from one place; an action lands in another.
Zendesk triggers
Anonyflow actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Anonymize Value
Tool to anonymize a string or array of string values. use when you need to conceal sensitive text before storage or transmission. example: `anonymizevalue().execute(anonymizevaluerequest(data=['secret']))` limitations: only supports list of strings, not nested structures.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Deanonymize Packet
Tool to deanonymize a json data packet using your private key. use after receiving an anonymized packet to recover specific fields.
New User Created
Triggered when a new user is created in Zendesk.
Deanonymize Value
Tool to deanonymize one or more anonymized string values. use when you need to recover the original plaintext values after encryption-based anonymization. example: `deanonymizevalue().execute(deanonymizevaluerequest(data=["<anonymized string>"]))`
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Test Connection
Tool to test the connection to the anonyflow api. use when verifying that the anonyflow service is reachable and operational before performing anonymization tasks. example: `testconnection().execute(testconnectionrequest())`
Connect any two apps with Notis in the middle.
Zendesk and Anonyflow, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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