Anonymize attachment references in new Zendesk tickets
Share the context your team needs while keeping file and account references private.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Anonymize Value
Tool to anonymize a string or array of string values. use when you need to conceal sensitive text before storage or transmission. example: `anonymizevalue().execute(anonymizevaluerequest(data=['secret']))` limitations: only supports list of strings, not nested structures.
Why this helps
Attachment names and links can reveal customer names, internal projects, or confidential identifiers.
- Reduces accidental disclosure through filenames and links
- Makes escalations safer to distribute
- Handles privacy as part of ticket intake
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Anonyflow once in the Notis portal.
- 2Create an automation in Automations for attachment reference privacy.
- 3In one instruction, tell Notis to extract sensitive filenames, URLs, or reference strings from each new ticket and anonymize them.
- 4Select New Zendesk Ticket as the trigger.
- 5Choose a report channel and test with one ticket containing an attachment reference.
Questions about this workflow
Does the workflow upload or modify attachments?
No. It only anonymizes the string values you instruct Notis to extract.
Can I limit it to filenames?
Yes. Tell Notis to extract and anonymize filenames only.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Anonyflow. A trigger fires from one place; an action lands in another.
Zendesk triggers
Anonyflow actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Anonymize Value
Tool to anonymize a string or array of string values. use when you need to conceal sensitive text before storage or transmission. example: `anonymizevalue().execute(anonymizevaluerequest(data=['secret']))` limitations: only supports list of strings, not nested structures.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Deanonymize Packet
Tool to deanonymize a json data packet using your private key. use after receiving an anonymized packet to recover specific fields.
New User Created
Triggered when a new user is created in Zendesk.
Deanonymize Value
Tool to deanonymize one or more anonymized string values. use when you need to recover the original plaintext values after encryption-based anonymization. example: `deanonymizevalue().execute(deanonymizevaluerequest(data=["<anonymized string>"]))`
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Test Connection
Tool to test the connection to the anonyflow api. use when verifying that the anonyflow service is reachable and operational before performing anonymization tasks. example: `testconnection().execute(testconnectionrequest())`
Connect any two apps with Notis in the middle.
Zendesk and Anonyflow, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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