Anonymize sensitive text in new Zendesk tickets
Reduce privacy risk in support narratives without slowing down triage.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Anonymize Value
Tool to anonymize a string or array of string values. use when you need to conceal sensitive text before storage or transmission. example: `anonymizevalue().execute(anonymizevaluerequest(data=['secret']))` limitations: only supports list of strings, not nested structures.
Why this helps
Customers may paste credentials, addresses, or identifiers into ticket descriptions that are widely visible to agents.
- Protects sensitive text before reuse
- Supports faster, safer triage
- Provides a repeatable instruction for varied ticket content
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Anonyflow once in the Notis portal.
- 2Create a new automation in Automations and name it for ticket text protection.
- 3Tell Notis to identify sensitive string values in the new ticket description and anonymize them with Anonyflow.
- 4Pick New Zendesk Ticket as the trigger.
- 5Choose where run reports go and test using one real ticket description.
Questions about this workflow
Can this process nested ticket data?
Ask Notis to extract a list of string values first because Anonyflow's Anonymize Value action does not accept nested structures.
Which sensitive text can it handle?
Any string values you identify in the instruction, such as credentials, IDs, addresses, or payment references.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Anonyflow. A trigger fires from one place; an action lands in another.
Zendesk triggers
Anonyflow actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Anonymize Value
Tool to anonymize a string or array of string values. use when you need to conceal sensitive text before storage or transmission. example: `anonymizevalue().execute(anonymizevaluerequest(data=['secret']))` limitations: only supports list of strings, not nested structures.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Deanonymize Packet
Tool to deanonymize a json data packet using your private key. use after receiving an anonymized packet to recover specific fields.
New User Created
Triggered when a new user is created in Zendesk.
Deanonymize Value
Tool to deanonymize one or more anonymized string values. use when you need to recover the original plaintext values after encryption-based anonymization. example: `deanonymizevalue().execute(deanonymizevaluerequest(data=["<anonymized string>"]))`
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Test Connection
Tool to test the connection to the anonyflow api. use when verifying that the anonyflow service is reachable and operational before performing anonymization tasks. example: `testconnection().execute(testconnectionrequest())`
Connect any two apps with Notis in the middle.
Zendesk and Anonyflow, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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