Anonymize requester data in new Zendesk tickets
Keep support moving while reducing exposure of personal information in ticket workflows.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Anonymize Value
Tool to anonymize a string or array of string values. use when you need to conceal sensitive text before storage or transmission. example: `anonymizevalue().execute(anonymizevaluerequest(data=['secret']))` limitations: only supports list of strings, not nested structures.
Why this helps
Tickets often contain personal identifiers that get copied into notes, escalations, and external tools.
- Reduces personal data exposure during ticket handling
- Creates a consistent first step for new tickets
- Lets support teams focus on resolution instead of redaction
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Anonyflow once in the Notis portal.
- 2Create an automation in Automations for ticket requester privacy.
- 3In one instruction, tell Notis to extract sensitive requester strings from each new ticket and anonymize them with Anonyflow.
- 4Choose New Zendesk Ticket as the trigger.
- 5Select a report channel and test with one real ticket.
Questions about this workflow
Does this change the Zendesk ticket automatically?
The action anonymizes the extracted values and returns the result; describe any reporting or follow-up you want Notis to perform.
What values should I include?
Specify requester email, phone number, address, or other sensitive strings relevant to your support process.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Anonyflow. A trigger fires from one place; an action lands in another.
Zendesk triggers
Anonyflow actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Anonymize Value
Tool to anonymize a string or array of string values. use when you need to conceal sensitive text before storage or transmission. example: `anonymizevalue().execute(anonymizevaluerequest(data=['secret']))` limitations: only supports list of strings, not nested structures.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Deanonymize Packet
Tool to deanonymize a json data packet using your private key. use after receiving an anonymized packet to recover specific fields.
New User Created
Triggered when a new user is created in Zendesk.
Deanonymize Value
Tool to deanonymize one or more anonymized string values. use when you need to recover the original plaintext values after encryption-based anonymization. example: `deanonymizevalue().execute(deanonymizevaluerequest(data=["<anonymized string>"]))`
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Test Connection
Tool to test the connection to the anonyflow api. use when verifying that the anonyflow service is reachable and operational before performing anonymization tasks. example: `testconnection().execute(testconnectionrequest())`
Connect any two apps with Notis in the middle.
Zendesk and Anonyflow, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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