Fetch customer context for a new ticket
Bring relevant web context into ticket triage before replying.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Webpage Content
Tool to retrieve rendered content of a webpage in html or markdown format. use when you need to fetch a page’s full content, optionally within an existing browser session.
Why this helps
Support agents lose time switching between Zendesk and external customer pages.
- Reduces tab switching
- Adds useful investigation context
- Speeds up first response
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Anchor browser in Notis once.
- 2Create an automation for ticket context research.
- 3Tell Notis to open the relevant customer page and return rendered content.
- 4Pick New Zendesk Ticket and choose a report channel.
- 5Test with one ticket and verify the extracted page.
Questions about this workflow
Can this work with dynamic pages?
Yes, Anchor retrieves rendered webpage content.
What page should it open?
Describe the customer or product URL pattern in the automation prompt.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Anchor browser. A trigger fires from one place; an action lands in another.
Zendesk triggers
Anchor browser actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Profile
Tool to create a new browser profile from an active session. use after ending a session to persist cookies and cache.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Profile
Tool to delete a browser profile by id. use after confirming the profile exists.
New User Created
Triggered when a new user is created in Zendesk.
End All Sessions
Tool to end all active browser sessions. use after confirming a security concern when you need to immediately close every session for the authenticated user.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
End Browser Session
Tool to end a specific browser session by id. use after confirming the session id you want to terminate.
Get Profile
Tool to fetch details for a specific browser profile by id. use after you know the profile id and need its settings and session information.
Get Webpage Content
Tool to retrieve rendered content of a webpage in html or markdown format. use when you need to fetch a page’s full content, optionally within an existing browser session.
List Agent Resources
Tool to list agent resources (files) for a given session. use after establishing a browser session to retrieve agent-uploaded files.
List All Sessions Status
Tool to list the status of all active browser sessions. use after authenticating when you need to retrieve an up-to-date overview of all sessions.
Connect any two apps with Notis in the middle.
Zendesk and Anchor browser, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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