Check recordings for a new ticket investigation
Make browser investigation steps easy to replay and review.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List Session Recordings
Tool to list all recordings for a specific browser session. use after confirming the session id.
Why this helps
When a web investigation is questioned later, teams lack a reliable record of what happened.
- Improves investigation traceability
- Speeds up peer review
- Preserves useful context
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Anchor browser in Notis once.
- 2Create an automation to retrieve ticket investigation recordings.
- 3Tell Notis to list recordings for the Anchor session linked to the new ticket.
- 4Pick New Zendesk Ticket and choose a report channel.
- 5Test after completing one recorded investigation.
Questions about this workflow
Does this create a recording?
No. It lists recordings that already exist for the session.
Can it find the session automatically?
Tell Notis how the ticket reference is associated with the session.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Anchor browser. A trigger fires from one place; an action lands in another.
Zendesk triggers
Anchor browser actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
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New User Created
Triggered when a new user is created in Zendesk.
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New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
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Tool to retrieve rendered content of a webpage in html or markdown format. use when you need to fetch a page’s full content, optionally within an existing browser session.
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Tool to list agent resources (files) for a given session. use after establishing a browser session to retrieve agent-uploaded files.
List All Sessions Status
Tool to list the status of all active browser sessions. use after authenticating when you need to retrieve an up-to-date overview of all sessions.
Connect any two apps with Notis in the middle.
Zendesk and Anchor browser, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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