Create Ticket Analytics Categories in Amplitude
Keep support analytics organized as new ticket themes appear.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create Amplitude Event Category
Create a new event category in amplitude. this action allows you to: - create a new event category to organize event types - validate category name before creation key features: - creates event categories for organizing events - returns success/failure status
Why this helps
Growing support taxonomies become difficult to analyze when related events are not grouped clearly.
- Organize event types clearly
- Reduce taxonomy drift
- Make support reporting easier to navigate
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Amplitude once.
- 2Create an automation describing the support theme that should become a category.
- 3Tell Notis to create an Amplitude event category using the available ticket context.
- 4Pick New Zendesk Ticket as the trigger and select a report channel.
- 5Test with one representative ticket.
Questions about this workflow
When should I use a category instead of an event type?
Use a category when you need to organize several related event types under one support theme.
Can Notis validate the category name?
The Amplitude action validates the category name before creation.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Amplitude. A trigger fires from one place; an action lands in another.
Zendesk triggers
Amplitude actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Check Amplitude Cohort Status
Check the status of a cohort export request. this action allows you to: - poll the status of an in-progress cohort download request - determine if a cohort is ready for download
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Amplitude Event Category
Create a new event category in amplitude. this action allows you to: - create a new event category to organize event types - validate category name before creation key features: - creates event categories for organizing events - returns success/failure status
New User Created
Triggered when a new user is created in Zendesk.
Create Amplitude Event Type
Create a new event type in amplitude. this action allows you to: - define a new event type with various properties - associate the event with a category - add metadata like description, tags, and owner key features: - creates trackable events in your amplitude project - supports full event type configuration
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Delete Amplitude Event Category
Delete an event category from amplitude. this action allows you to: - delete an existing event category - remove category organization from events key features: - permanently removes event categories - returns success/failure status
Delete Amplitude Event Type
Delete an event type from amplitude. this action allows you to: - remove an event type from your project - mark live events as deleted - remove planned events from the tracking plan key features: - different behavior based on event status (live, planned, etc.) - returns success/failure status
Request Amplitude Cohort
Get a single cohort by id and initiate download. this action allows you to: - request a specific cohort from amplitude - optionally include user properties in the response - start the asynchronous download process key features: - supports filtering by specific user properties - returns a request id used for polling status and downloading - supports eu data residency
Get Amplitude Event Categories
Get event categories from amplitude. this action allows you to: - get all event categories in your project - get a specific category by name
Get Amplitude Event Type
Get a specific event type from amplitude by name. this action allows you to: - retrieve detailed information about a single event type - get all properties and metadata for the event key features: - retrieves comprehensive event type details - returns metadata like category, description, and settings - supports lookup by exact event name
Connect any two apps with Notis in the middle.
Zendesk and Amplitude, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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