Search your Amcards cards when a ticket arrives
Bring the right outreach or education card into ticket triage without a separate search.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Cards
This tool retrieves a list of all cards associated with the authenticated account. the action is completely independent and doesn't require any external resource ids or parameters beyond authentication. it allows users to monitor, track, and manage their cards.
Why this helps
Useful cards are easy to overlook when support is focused on closing the ticket.
- Make existing cards discoverable
- Speed response preparation
- Keep recommendations evidence based
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Amcards in Notis once.
- 2Create an automation named Ticket card response library.
- 3Tell Notis to retrieve Amcards cards and recommend only cards supported by the ticket text, explaining uncertainty when the ticket lacks context.
- 4Pick New Zendesk Ticket as the trigger.
- 5Choose a report channel and test with one real ticket.
Questions about this workflow
Does it edit the Zendesk ticket?
No. It returns a report for your team to use.
Can it invent a card that does not exist?
No. Recommendations are limited to cards returned by Amcards.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Amcards. A trigger fires from one place; an action lands in another.
Zendesk triggers
Amcards actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Cards
This tool retrieves a list of all cards associated with the authenticated account. the action is completely independent and doesn't require any external resource ids or parameters beyond authentication. it allows users to monitor, track, and manage their cards.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Contacts
This tool retrieves a list of contacts from amcards. it is used for managing contacts by providing details like limit, skip, and filters (e.g., last name, first name, email). the tool returns an array of contact objects containing fields such as id, first name, last name, email, created at, and updated at.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Amcards, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Amcards.