Add recent continental disaster context
Help teams see the wider regional picture when a ticket relates to an environmental event.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Retrieve latest natural disasters by continent
Tool to retrieve latest natural disaster data for a specific continent. use when you need up-to-date disaster information by continent code.
Why this helps
A local ticket can be hard to triage without awareness of broader events in the region.
- Adds regional awareness
- Supports escalation decisions
- Reduces manual news and data checks
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Ambee in Notis once.
- 2Create an automation for continental disaster context.
- 3Tell Notis to identify the continent code in each new ticket, retrieve latest natural disaster data, and summarize relevant events.
- 4Pick New Zendesk Ticket as the trigger.
- 5Choose a report channel and test with one real continent coded ticket.
Questions about this workflow
What input is required?
The action requires a continent code available in the ticket context.
How current is the data?
It retrieves the latest natural disaster data available from Ambee.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Ambee. A trigger fires from one place; an action lands in another.
Zendesk triggers
Ambee actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Connect any two apps with Notis in the middle.
Zendesk and Ambee, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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