Give every new ticket local air quality context
Help agents respond with relevant environmental context before they start researching.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Air Quality by City
Tool to retrieve real-time air quality data for a specific city. use when you have a valid city name and need current aqi and pollutant levels.
Why this helps
Agents can spend valuable time looking up AQI while a customer waits for a reply.
- Shortens research time
- Improves location aware replies
- Highlights pollutant levels immediately
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Ambee in Notis once.
- 2Create an automation for ticket air quality context.
- 3Tell Notis to identify the city in each new ticket, retrieve current AQI and pollutants, and summarize the result.
- 4Pick New Zendesk Ticket as the trigger.
- 5Choose a report channel and test with one real ticket.
Questions about this workflow
What if the ticket has no city?
Notis reports that a city is missing so the agent can request it.
Does it reply to the customer?
This workflow creates a report for your team; it does not assume an unsupported customer reply action.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Ambee. A trigger fires from one place; an action lands in another.
Zendesk triggers
Ambee actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Air Quality by City
Tool to retrieve real-time air quality data for a specific city. use when you have a valid city name and need current aqi and pollutant levels.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Air Quality by Latitude and Longitude
Tool to retrieve real-time air quality data for a specific latitude and longitude. use when you need hyper-local air quality readings for given coordinates.
New User Created
Triggered when a new user is created in Zendesk.
Get Air Quality Forecast by Latitude and Longitude
Tool to retrieve air quality forecast for a specific latitude and longitude. use when you need predicted air quality data up to 48 hours in advance based on geographic coordinates.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Wildfire Risk Forecast by Place
Tool to retrieve wildfire risk forecast for a specific place. use when you need weekly wildfire risk predictions for a location over the next four weeks.
Geocode by Place
Tool to transform a place name or address into geographic coordinates. use after confirming the location name to get precise latitude and longitude.
Get Air Quality by City
Tool to retrieve real-time air quality data for a specific city. use after obtaining a valid city name when current aqi and pollutant levels are needed.
Get Air Quality by Country Code
Tool to retrieve real-time air quality data for a specific country using a 3-letter iso code. use after acquiring the country code and when you want a national overview of air quality.
Get Air Quality by Latitude and Longitude
Tool to retrieve real-time air quality data for a specific latitude and longitude. use when you need hyper-local air quality readings for given coordinates.
Connect any two apps with Notis in the middle.
Zendesk and Ambee, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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