Find the matching Altoviz product from support tickets
Give support the product facts they need without leaving the ticket workflow.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Find Product by Number
This tool allows users to find products in altoviz using the product number. it retrieves detailed product information including id, name, number, description, price, and other relevant metadata. it is a critical operation for product management in altoviz.
Why this helps
Agents lose time searching billing catalogs manually when customers ask about a specific product number.
- Speed up product answers
- Reduce catalog search errors
- Return product metadata in the run report
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Altoviz once in the Notis portal.
- 2Create an automation for product lookups from support tickets.
- 3Tell Notis to identify the product number in each new ticket and find that product in Altoviz.
- 4Choose New Zendesk Ticket as the trigger and select a report channel.
- 5Test with a ticket containing a real product number.
Questions about this workflow
What if the ticket has no product number?
The report can state that no usable product number was found and ask for clarification.
What does the lookup return?
Altoviz can return product details such as id, name, number, description, price, and related metadata.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Altoviz. A trigger fires from one place; an action lands in another.
Zendesk triggers
Altoviz actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Product
Creates a new product in the altoviz system. this tool allows for the independent creation of a product with all necessary details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Product
This tool allows you to delete an existing product from altoviz. the action permanently removes the product from the system.
New User Created
Triggered when a new user is created in Zendesk.
Find Contact by Email
This tool allows searching for contacts in altoviz using an email address. the action is independently executable and returns contact details if found.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Find Customer by Email
This tool allows you to find a customer in altoviz by their email address. this is a standalone action that doesn't require any resource ids or dependencies on other tools.
Find Product by Number
This tool allows users to find products in altoviz using the product number. it retrieves detailed product information including id, name, number, description, price, and other relevant metadata. it is a critical operation for product management in altoviz.
Get Classifications List
This tool retrieves a list of classifications from the altoviz platform. classifications are essential for producing accounting registers from user-created invoices. it can fetch all classifications or filter them by type.
Get Units List
This tool retrieves a list of all available units in the altoviz system. units are used for product measurements and quantity specifications in various transactions.
Get VAT Rates
This tool retrieves a list of all available vat rates from altoviz. it's essential for creating and managing invoices and quotes where vat calculations are required. it supports retrieving vat rates, validating them for different regions, and ensuring correct tax calculations in financial documents.
Connect any two apps with Notis in the middle.
Zendesk and Altoviz, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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