Find Algolia context for new Zendesk tickets
Give every new ticket a fast relevance check before you respond.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Search Algolia Index
Tool to perform a search on a specified algolia index. use after confirming the index name. example: searchindex(index name='contacts', query='apple', search params={'hitsperpage':10})
Why this helps
Agents lose time switching between Zendesk and search indexes to find useful context.
- Reduce tab switching
- Surface relevant records quickly
- Speed up ticket triage
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Algolia in Notis once.
- 2Create an automation named for ticket context lookup.
- 3Tell Notis to search the chosen Algolia index using the new ticket subject and description, then report matching records.
- 4Pick New Zendesk Ticket as the trigger.
- 5Choose a report channel and test with one real ticket.
Questions about this workflow
Can Notis search more than one index?
Use the Search Multiple Indices action when the ticket needs results from several indexes.
What if the ticket has no useful match?
Tell Notis to report that no relevant records were found.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Algolia. A trigger fires from one place; an action lands in another.
Zendesk triggers
Algolia actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add AB Test
Tool to create an ab test comparing search performance between two variants. use to test different index configurations or search parameters and measure impact on click-through and conversion rates.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Browse Algolia Index
Tool to retrieve all records from an index. use when you need to export or iterate through an entire index dataset.
New User Created
Triggered when a new user is created in Zendesk.
Clear Objects
Tool to clear records of an index without affecting settings. use when you need to completely wipe all objects (e.g., after a bulk reindex) while preserving index configuration.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Clear Rules
Tool to delete all rules in an index. use when you need to wipe all rules before re-creating them. use after confirming no critical rules require retention.
Clicked Object IDs
Tool to send a click event to algolia to capture clicked items. use immediately after a user click outside of search contexts to report click events.
Clicked Object IDs After Search
Tool to send a click event after a search response. use when you want to report which items a user clicked in search results.
Converted Object IDs
Tool to send a conversion event for items outside of search context. use when tracking conversions on category pages or external flows unrelated to algolia search.
Copy Index
Tool to copy the specified index to a new index. use when you need to duplicate an existing index including records, settings, synonyms, and rules after confirming source and destination names.
Connect any two apps with Notis in the middle.
Zendesk and Algolia, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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