Turn customer language into Algolia synonyms
Capture the words customers use and make them searchable right away.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Save Synonym
Tool to add or update a synonym in the specified index. use when you need programmatic upsert of search synonyms after index creation.
Why this helps
Repeated customer terminology stays in tickets instead of improving search matching.
- Improve query matching
- Reuse real customer language
- Reduce repeated terminology reviews
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Algolia in Notis once.
- 2Create an automation for approved synonym requests.
- 3Tell Notis to extract explicitly approved synonym pairs and save them to the named Algolia index.
- 4Pick New Zendesk Ticket as the trigger.
- 5Choose a report channel and test with one approved terminology ticket.
Questions about this workflow
Can this overwrite an existing synonym?
Yes. Save Synonym supports add or update behavior.
What if the ticket suggests a term but does not approve it?
Tell Notis to report it for review without saving it.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Algolia. A trigger fires from one place; an action lands in another.
Zendesk triggers
Algolia actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add AB Test
Tool to create an ab test comparing search performance between two variants. use to test different index configurations or search parameters and measure impact on click-through and conversion rates.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Browse Algolia Index
Tool to retrieve all records from an index. use when you need to export or iterate through an entire index dataset.
New User Created
Triggered when a new user is created in Zendesk.
Clear Objects
Tool to clear records of an index without affecting settings. use when you need to completely wipe all objects (e.g., after a bulk reindex) while preserving index configuration.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Clear Rules
Tool to delete all rules in an index. use when you need to wipe all rules before re-creating them. use after confirming no critical rules require retention.
Clicked Object IDs
Tool to send a click event to algolia to capture clicked items. use immediately after a user click outside of search contexts to report click events.
Clicked Object IDs After Search
Tool to send a click event after a search response. use when you want to report which items a user clicked in search results.
Converted Object IDs
Tool to send a conversion event for items outside of search context. use when tracking conversions on category pages or external flows unrelated to algolia search.
Copy Index
Tool to copy the specified index to a new index. use when you need to duplicate an existing index including records, settings, synonyms, and rules after confirming source and destination names.
Connect any two apps with Notis in the middle.
Zendesk and Algolia, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Algolia.