Find the object behind a support ticket
Resolve object identity quickly when a ticket uses incomplete names or descriptions.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Find Object
Tool to find the first object matching a query or filter in an index. use when debugging relevance or filter logic after confirming index exists.
Why this helps
Agents spend time guessing which indexed object a customer is referring to.
- Identify records faster
- Reduce wrong record updates
- Improve ticket investigation
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Algolia in Notis once.
- 2Create an automation for object identification.
- 3Tell Notis to find the first matching object using the ticket description and report its object ID and key fields.
- 4Pick New Zendesk Ticket as the trigger.
- 5Choose a report channel and test with one ambiguous ticket.
Questions about this workflow
What if several objects could match?
Tell Notis to report ambiguity instead of selecting automatically.
Does it update the object?
No. It only finds and reports a matching object.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Algolia. A trigger fires from one place; an action lands in another.
Zendesk triggers
Algolia actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Copy Index
Tool to copy the specified index to a new index. use when you need to duplicate an existing index including records, settings, synonyms, and rules after confirming source and destination names.
Connect any two apps with Notis in the middle.
Zendesk and Algolia, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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