Triage the right Algodocs folders from ticket details
Start investigations in the folders most likely to contain the answer.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List folders
Tool to list folders. Use when you need to retrieve all folder IDs and their hierarchy. Must be called after obtaining an API key.
Why this helps
Document related tickets often arrive without a clear filing location, slowing investigation.
- Ranks likely locations
- Reduces investigation steps
- Makes handoffs easier
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Algodocs once.
- 2Create a folder triage automation.
- 3Tell Notis to compare each new ticket with the Algodocs folder hierarchy and rank likely matches.
- 4Select New Zendesk Ticket, choose reports, and test with one representative ticket.
Questions about this workflow
What if no folder is a good match?
The report can state that no confident match was found.
Does it modify folder structure?
No. It only lists folders and provides triage guidance.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Algodocs. A trigger fires from one place; an action lands in another.
Zendesk triggers
Algodocs actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Current User
Tool to retrieve current user information. Use after authenticating with your API key to verify identity.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List document data extractors
Tool to list document data extractors. Use when you need identifiers and names of all extractors in your AlgoDocs account.
New User Created
Triggered when a new user is created in Zendesk.
List folders
Tool to list folders. Use when you need to retrieve all folder IDs and their hierarchy. Must be called after obtaining an API key.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Algodocs, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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