Find likely archive folders from a ticket
Give follow-up work a faster route to prior document context.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List folders
Tool to list folders. Use when you need to retrieve all folder IDs and their hierarchy. Must be called after obtaining an API key.
Why this helps
Agents often know a document existed but not where its archived folder lives.
- Improves historical lookup
- Reduces repeated searching
- Supports faster ticket follow-up
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Algodocs once.
- 2Create an automation for archive folder context.
- 3Tell Notis to list folders that could contain the prior documents described in each new ticket.
- 4Pick New Zendesk Ticket, choose a report channel, and test with one historical request.
Questions about this workflow
Does it search file contents?
No. It lists folders and their hierarchy based on the available Algodocs action.
Can it return multiple candidates?
Yes. Ask for ranked candidates when the ticket is ambiguous.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Algodocs. A trigger fires from one place; an action lands in another.
Zendesk triggers
Algodocs actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Current User
Tool to retrieve current user information. Use after authenticating with your API key to verify identity.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List document data extractors
Tool to list document data extractors. Use when you need identifiers and names of all extractors in your AlgoDocs account.
New User Created
Triggered when a new user is created in Zendesk.
List folders
Tool to list folders. Use when you need to retrieve all folder IDs and their hierarchy. Must be called after obtaining an API key.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Algodocs, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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