Check wallet token balances from support tickets
Give agents a current holdings snapshot before they answer.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Token Balances
This tool retrieves erc20 token balances for a specified ethereum address. it can either return balances for all tokens an address has ever interacted with or for a specific set of token contract addresses. it is useful for checking token balances for wallets, monitoring erc20 token holdings, portfolio tracking, and defi applications.
Why this helps
Balance questions require repeated wallet checks and create avoidable delays in support.
- Answer holdings questions faster
- Reduce manual wallet lookups
- Keep reports tied to a stated address
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Alchemy in Notis once.
- 2Create a wallet-balance automation.
- 3Tell Notis to read the wallet address and requested tokens from the ticket, then retrieve ERC20 balances.
- 4Pick New Zendesk Ticket as the trigger.
- 5Choose a report channel and test with one ticket containing a wallet address.
Questions about this workflow
Can it check all tokens?
Yes, ask for all tokens the address has interacted with, or provide specific token contracts.
What if the wallet address is missing?
Notis can report the missing address for the agent to request.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Alchemy. A trigger fires from one place; an action lands in another.
Zendesk triggers
Alchemy actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get NFT Contract Metadata
This tool retrieves metadata for a given nft smart contract. essential for obtaining basic nft collection details such as contract name, symbol, total supply, token type (erc721 vs erc1155), contract deployer address, deployed block number, opensea metadata, and contract verification status.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get NFT Sales
This tool will retrieve nft sales data across various marketplaces. it allows users to query historical nft sales data with filtering options such as fromblock, toblock, order, marketplace, and limit in order to track nft sales activity, analyze historical data, monitor specific collections, and get real-time updates on nft transactions.
New User Created
Triggered when a new user is created in Zendesk.
Get NFTs for Contract
This tool retrieves all nfts for a given contract address. it is designed to return a complete list of nfts from a specific nft collection by accepting parameters such as contractaddress (required), withmetadata (optional), pagesize (optional), and pagekey (optional). the tool is useful for analyzing collections, building nft marketplaces, and creating collection analytics.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get NFT Owners
This tool retrieves the owner(s) for a specific nft token, supporting both erc721 and erc1155 tokens on ethereum and several layer 2 chains such as polygon, arbitrum, optimism, and base. it requires the contract address and tokenid, and returns a list of owner addresses along with an optional pagination key for further results.
Get Token Balances
This tool retrieves erc20 token balances for a specified ethereum address. it can either return balances for all tokens an address has ever interacted with or for a specific set of token contract addresses. it is useful for checking token balances for wallets, monitoring erc20 token holdings, portfolio tracking, and defi applications.
Get Token Metadata
This tool retrieves metadata for a given token contract address, including the token's name, symbol, decimals, and logo url if available. it is essential for applications that need to display token information, handle token transfers, or manage token listings.
Get Transaction Count
This tool retrieves the number of transactions sent from a specific address (also known as the nonce). it uses the eth gettransactioncount endpoint to return the transaction count for an address at a specified block tag (latest, pending, earliest, or a hex block number), which is essential for determining the nonce for subsequent transactions.
Connect any two apps with Notis in the middle.
Zendesk and Alchemy, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Alchemy.