Look up token metadata from Zendesk tickets
Give agents the token facts needed for a clear response.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Token Metadata
This tool retrieves metadata for a given token contract address, including the token's name, symbol, decimals, and logo url if available. it is essential for applications that need to display token information, handle token transfers, or manage token listings.
Why this helps
Token symbols and decimals are easy to misread when support agents search several sources.
- Standardize token facts
- Reduce symbol and decimal mistakes
- Speed up asset support
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Alchemy in Notis once.
- 2Create a token-metadata automation.
- 3Tell Notis to read the token contract from each ticket and retrieve its metadata for the reply brief.
- 4Pick New Zendesk Ticket as the trigger.
- 5Choose a report channel and test with one ticket containing a token contract.
Questions about this workflow
What metadata is returned?
The action retrieves token name, symbol, decimals, and a logo URL when available.
Can it handle an unsupported address?
Notis can report that metadata was unavailable for the supplied address.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Alchemy. A trigger fires from one place; an action lands in another.
Zendesk triggers
Alchemy actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get NFT Contract Metadata
This tool retrieves metadata for a given nft smart contract. essential for obtaining basic nft collection details such as contract name, symbol, total supply, token type (erc721 vs erc1155), contract deployer address, deployed block number, opensea metadata, and contract verification status.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get NFT Sales
This tool will retrieve nft sales data across various marketplaces. it allows users to query historical nft sales data with filtering options such as fromblock, toblock, order, marketplace, and limit in order to track nft sales activity, analyze historical data, monitor specific collections, and get real-time updates on nft transactions.
New User Created
Triggered when a new user is created in Zendesk.
Get NFTs for Contract
This tool retrieves all nfts for a given contract address. it is designed to return a complete list of nfts from a specific nft collection by accepting parameters such as contractaddress (required), withmetadata (optional), pagesize (optional), and pagekey (optional). the tool is useful for analyzing collections, building nft marketplaces, and creating collection analytics.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get NFT Owners
This tool retrieves the owner(s) for a specific nft token, supporting both erc721 and erc1155 tokens on ethereum and several layer 2 chains such as polygon, arbitrum, optimism, and base. it requires the contract address and tokenid, and returns a list of owner addresses along with an optional pagination key for further results.
Get Token Balances
This tool retrieves erc20 token balances for a specified ethereum address. it can either return balances for all tokens an address has ever interacted with or for a specific set of token contract addresses. it is useful for checking token balances for wallets, monitoring erc20 token holdings, portfolio tracking, and defi applications.
Get Token Metadata
This tool retrieves metadata for a given token contract address, including the token's name, symbol, decimals, and logo url if available. it is essential for applications that need to display token information, handle token transfers, or manage token listings.
Get Transaction Count
This tool retrieves the number of transactions sent from a specific address (also known as the nonce). it uses the eth gettransactioncount endpoint to return the transaction count for an address at a specified block tag (latest, pending, earliest, or a hex block number), which is essential for determining the nonce for subsequent transactions.
Connect any two apps with Notis in the middle.
Zendesk and Alchemy, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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