Coach support responses from webhook data
Bring custom Zendesk events into one response coaching flow.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Text Chat Completion
Tool to generate text completions or chat responses using a specified llm model. use after assembling the conversation history to produce the next response.
Why this helps
Custom ticket signals often sit outside the standard support workflow.
- Use custom event payloads
- Standardize coaching notes
- Reduce manual review
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Ai ml api in the Notis portal.
- 2Create an automation asking for a coaching note from the incoming ticket payload.
- 3Choose the notis_webhook trigger and copy its endpoint into your sender.
- 4Select where run reports should go.
- 5Send one real payload to test the result.
Questions about this workflow
What starts this workflow?
An HTTP request to the Notis webhook starts it.
What if the payload omits context?
The instruction can require the result to identify missing information.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Ai ml api. A trigger fires from one place; an action lands in another.
Zendesk triggers
Ai ml api actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Moderation Completion
Tool to classify input text or image for safety using a moderation model. use after receiving user-generated content to filter out unsafe material.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Text Chat Completion
Tool to generate text completions or chat responses using a specified llm model. use after assembling the conversation history to produce the next response.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Ai ml api, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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