Write a sentiment note for every ticket
See the emotional context behind the words before responding.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Text Chat Completion
Tool to generate text completions or chat responses using a specified llm model. use after assembling the conversation history to produce the next response.
Why this helps
Tone and frustration are easy to miss when agents scan tickets quickly.
- Improve response empathy
- Spot frustration early
- Support better triage
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Ai ml api in Notis.
- 2Create an automation asking for sentiment, key concerns, and a short evidence-based note.
- 3Choose the New Zendesk Ticket trigger.
- 4Select a report channel.
- 5Test with one real ticket.
Questions about this workflow
Does sentiment replace human judgment?
No. It provides a concise signal to support human review.
Can it include evidence?
Ask it to cite the ticket wording that supports the sentiment.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Ai ml api. A trigger fires from one place; an action lands in another.
Zendesk triggers
Ai ml api actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Moderation Completion
Tool to classify input text or image for safety using a moderation model. use after receiving user-generated content to filter out unsafe material.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Text Chat Completion
Tool to generate text completions or chat responses using a specified llm model. use after assembling the conversation history to produce the next response.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Ai ml api, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Ai ml api.