Screen new Zendesk tickets for unsafe content
Spot risky language before it reaches your team.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Moderation Completion
Tool to classify input text or image for safety using a moderation model. use after receiving user-generated content to filter out unsafe material.
Why this helps
Agents may open harmful or abusive content without an early warning.
- Surface unsafe content quickly
- Give agents an early warning
- Create a consistent review step
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Ai ml api once in the Notis portal.
- 2Create an automation and describe that each new ticket should be classified for safety with reasons.
- 3Pick the New Zendesk Ticket trigger.
- 4Choose the report channel for moderation results.
- 5Test with one real ticket containing representative text.
Questions about this workflow
What happens when content is flagged?
The automation reports the moderation result so your team can decide how to respond.
Can it moderate images?
It can process an image when the ticket data provides one to the moderation action.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Ai ml api. A trigger fires from one place; an action lands in another.
Zendesk triggers
Ai ml api actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Moderation Completion
Tool to classify input text or image for safety using a moderation model. use after receiving user-generated content to filter out unsafe material.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Text Chat Completion
Tool to generate text completions or chat responses using a specified llm model. use after assembling the conversation history to produce the next response.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Ai ml api, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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