Draft an AI reply for every new Zendesk ticket
Get a useful first draft while the issue is still fresh.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Text Chat Completion
Tool to generate text completions or chat responses using a specified llm model. use after assembling the conversation history to produce the next response.
Why this helps
Writing every first response from scratch creates delays and constant context switching.
- Reduce response writing time
- Keep replies consistent
- Review drafts before sending
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Ai ml api once in the Notis portal.
- 2Create a new automation and name it.
- 3Tell Notis to draft a helpful reply using the new ticket details and include any missing information to request.
- 4Pick the New Zendesk Ticket trigger and choose where run reports should go.
- 5Test with one real ticket and review the generated draft.
Questions about this workflow
Does this send the reply automatically?
No. It creates a draft for your review unless you connect a separate sending workflow.
What does the draft use?
It uses the content available in the new Zendesk ticket.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Ai ml api. A trigger fires from one place; an action lands in another.
Zendesk triggers
Ai ml api actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Moderation Completion
Tool to classify input text or image for safety using a moderation model. use after receiving user-generated content to filter out unsafe material.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Text Chat Completion
Tool to generate text completions or chat responses using a specified llm model. use after assembling the conversation history to produce the next response.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Ai ml api, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Ai ml api.