Screen new tickets for phishing signals
Give your team an early signal when a ticket looks suspicious.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Moderation Completion
Tool to classify input text or image for safety using a moderation model. use after receiving user-generated content to filter out unsafe material.
Why this helps
A convincing support request can hide a risky link or social engineering attempt.
- Surface suspicious requests
- Support safer review
- Create consistent screening
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Ai ml api once.
- 2Create an automation asking moderation to classify suspicious or phishing-like content and explain the indicators.
- 3Pick the New Zendesk Ticket trigger.
- 4Choose where reports should go.
- 5Test with one representative ticket.
Questions about this workflow
Does it scan external links?
It can classify the content provided in the ticket event; unavailable link context should be reported as missing.
Does it block the ticket?
No. It reports a signal for human review.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Ai ml api. A trigger fires from one place; an action lands in another.
Zendesk triggers
Ai ml api actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Moderation Completion
Tool to classify input text or image for safety using a moderation model. use after receiving user-generated content to filter out unsafe material.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Text Chat Completion
Tool to generate text completions or chat responses using a specified llm model. use after assembling the conversation history to produce the next response.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Ai ml api, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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