Flag abusive language before agent handling
Give agents context before they open a difficult conversation.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Moderation Completion
Tool to classify input text or image for safety using a moderation model. use after receiving user-generated content to filter out unsafe material.
Why this helps
Unexpected abuse can derail an agent's focus and response quality.
- Prepare agents for difficult tickets
- Standardize escalation signals
- Reduce surprise exposure
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Ai ml api in Notis.
- 2Create an automation to classify abusive or threatening language and explain the result.
- 3Select the New Zendesk Ticket trigger.
- 4Choose where reports should go.
- 5Test with one representative ticket.
Questions about this workflow
Does this make a final enforcement decision?
No. It provides a classification for your team to review.
Can the report include reasons?
Yes. Ask the moderation instruction to include the relevant categories and rationale.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Ai ml api. A trigger fires from one place; an action lands in another.
Zendesk triggers
Ai ml api actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Moderation Completion
Tool to classify input text or image for safety using a moderation model. use after receiving user-generated content to filter out unsafe material.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Text Chat Completion
Tool to generate text completions or chat responses using a specified llm model. use after assembling the conversation history to produce the next response.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Ai ml api, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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