Check sitemap routes for new support tickets
Make page routing questions easier to answer when a ticket arrives.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Sitemap Flat
Tool to retrieve the flat sitemap as a mapping of page paths to sitemap items. use when you need page routing logic after knowing locale and channel.
Why this helps
Support teams often lack a reliable view of page paths, locales, and channels during triage.
- Retrieve the flat sitemap quickly
- Surface relevant paths and routing clues
- Reduce support to content team back and forth
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Agility CMS in Notis.
- 2Create an automation asking for a sitemap lookup using ticket details and the required locale and channel.
- 3Choose New Zendesk Ticket as the trigger.
- 4Set the report destination and test with one real ticket.
Questions about this workflow
Are locale and channel required?
Yes, provide them when the sitemap endpoint needs them.
Will it fix a broken route?
No. It reports routing data for investigation.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Agility cms. A trigger fires from one place; an action lands in another.
Zendesk triggers
Agility cms actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Connect any two apps with Notis in the middle.
Zendesk and Agility cms, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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