Verify CMS item details for new tickets
Check the source item before support relies on it in a customer conversation.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Content Item
Tool to fetch details of a content item by content id. use when you need item fields and metadata from agility cms.
Why this helps
Agents lose time opening CMS records to confirm whether a referenced article is current and relevant.
- Retrieve the exact item details
- Compare the item with ticket context
- Flag missing or mismatched information
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Agility CMS in Notis.
- 2Create an automation that provides the content id and asks for a ticket relevance check.
- 3Select New Zendesk Ticket as the trigger.
- 4Choose a report destination and test with one real ticket.
Questions about this workflow
Can Notis identify the content id from the ticket?
Only when the id is present or your instruction provides a reliable way to identify it.
Does it publish a corrected item?
No. It reports findings for your review.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Agility cms. A trigger fires from one place; an action lands in another.
Zendesk triggers
Agility cms actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Authors
Tool to retrieve all authors from an agility cms instance. use when you need the full list of authors for display or processing.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Categories
Tool to get all categories. use when you need to list every category in a given locale.
New User Created
Triggered when a new user is created in Zendesk.
Get Content Item
Tool to fetch details of a content item by content id. use when you need item fields and metadata from agility cms.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Content List
Tool to retrieve a list of content items by reference name. use when you need to fetch and page through content list data with optional filtering, sorting, and link expansions.
Get Content Models
Tool to retrieve content models and page modules. use when you need schema definitions to dynamically build content structures.
Get Logs
Tool to retrieve sync items (logs) from agility cms. use after initial full sync to fetch updates.
Get Page
Tool to retrieve details of a page, including metadata, content zones, and components. use after you know the page id to fetch.
Get Page Modules
Tool to retrieve all page modules defined in the agility instance. use when you need only modular definitions without content models.
Connect any two apps with Notis in the middle.
Zendesk and Agility cms, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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