Map ticket themes to CMS categories
Give triage a category view that reflects the actual Agility CMS taxonomy.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Categories
Tool to get all categories. use when you need to list every category in a given locale.
Why this helps
Ticket themes get routed inconsistently when category knowledge lives only in individual heads.
- Retrieve the complete category set
- Highlight categories related to the ticket
- Support consistent escalation decisions
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Agility CMS once in Notis.
- 2Create an automation asking Notis to compare each ticket with Agility categories in a specified locale.
- 3Select New Zendesk Ticket as the trigger.
- 4Choose a report channel and test with one real ticket.
Questions about this workflow
Does it assign the ticket category in Zendesk?
No. It provides a category analysis for your team.
What if the locale is unclear?
Include a default in your instruction or have Notis report that it is missing.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Agility cms. A trigger fires from one place; an action lands in another.
Zendesk triggers
Agility cms actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Authors
Tool to retrieve all authors from an agility cms instance. use when you need the full list of authors for display or processing.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Categories
Tool to get all categories. use when you need to list every category in a given locale.
New User Created
Triggered when a new user is created in Zendesk.
Get Content Item
Tool to fetch details of a content item by content id. use when you need item fields and metadata from agility cms.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Content List
Tool to retrieve a list of content items by reference name. use when you need to fetch and page through content list data with optional filtering, sorting, and link expansions.
Get Content Models
Tool to retrieve content models and page modules. use when you need schema definitions to dynamically build content structures.
Get Logs
Tool to retrieve sync items (logs) from agility cms. use after initial full sync to fetch updates.
Get Page
Tool to retrieve details of a page, including metadata, content zones, and components. use after you know the page id to fetch.
Get Page Modules
Tool to retrieve all page modules defined in the agility instance. use when you need only modular definitions without content models.
Connect any two apps with Notis in the middle.
Zendesk and Agility cms, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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