Route Zendesk tickets into Agiled support
Give delivery teams a shared Agiled support queue without retyping customer issues.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create Ticket
Tool to create a new support ticket in agiled. use after gathering all required ticket details (subject, message, priority, user id).
Why this helps
Teams that work in Agiled may miss urgent Zendesk issues when support and delivery tools stay separate.
- Centralize customer issues
- Retain the original ticket message
- Make urgency visible to delivery teams
- Reduce duplicate data entry
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Agiled in Notis once.
- 2Create an automation named Zendesk issue mirror.
- 3Describe that each new Zendesk ticket should become an Agiled support ticket with subject, message, priority, and customer reference.
- 4Pick the New Zendesk Ticket trigger and choose a report channel.
- 5Test with one real ticket and review the created Agiled ticket.
Questions about this workflow
Can the Agiled ticket include the Zendesk requester?
Yes. Ask Notis to include the requester details available in the Zendesk event.
Will the Zendesk ticket be changed?
This workflow creates an Agiled ticket; it does not modify the source ticket unless you add another automation.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Agiled. A trigger fires from one place; an action lands in another.
Zendesk triggers
Agiled actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Expense
Tool to create a new expense in agiled. use after gathering expense details and authenticating with your api key.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Project
Tool to create a new project in agiled. use when you have collected all project details and need to set up the project before assigning tasks. example: "create a new project named website redesign with start date 2023-09-01 and status in progress."
New User Created
Triggered when a new user is created in Zendesk.
Create Task
Tool to create a new task in agiled. use when you have all task details and want to add it to your project board. example: "create a task titled 'draft specs' for project 45, assigned to user 7, priority normal, due date 2025-11-05."
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Ticket
Tool to create a new support ticket in agiled. use after gathering all required ticket details (subject, message, priority, user id).
Get Contacts
Tool to retrieve a list of all contacts. use after configuring the api key to fetch contacts with optional pagination or search filters.
Get Currencies
Tool to list currencies. use when you need to fetch available currency options after authentication.
Get Deals
Tool to retrieve a list of all deals. use after confirming your api key to list all deals for crm reporting.
Get Employees
Tool to retrieve a list of all employees. use when you need up-to-date employee directory from agiled.
Connect any two apps with Notis in the middle.
Zendesk and Agiled, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Agiled.