Find project context behind every ticket
Connect customer issues to the projects that may be affected before work is assigned.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Projects
Tool to retrieve a list of all projects. use after obtaining the api token.
Why this helps
A ticket can look isolated even when it relates to an active implementation or delivery project.
- Link support to delivery work
- Improve triage accuracy
- Surface active project context
- Reduce internal back-and-forth
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Agiled in Notis once.
- 2Create an automation named Ticket project context.
- 3Tell Notis to retrieve Agiled projects relevant to the new ticket and explain the matching evidence.
- 4Pick the New Zendesk Ticket trigger and choose a report destination.
- 5Test with a ticket tied to a known project.
Questions about this workflow
Can Notis search by customer name?
Yes, if the ticket includes the customer name or another searchable identifier.
What if several projects match?
Notis can list the likely matches and summarize why each one is relevant.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Agiled. A trigger fires from one place; an action lands in another.
Zendesk triggers
Agiled actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Expense
Tool to create a new expense in agiled. use after gathering expense details and authenticating with your api key.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Project
Tool to create a new project in agiled. use when you have collected all project details and need to set up the project before assigning tasks. example: "create a new project named website redesign with start date 2023-09-01 and status in progress."
New User Created
Triggered when a new user is created in Zendesk.
Create Task
Tool to create a new task in agiled. use when you have all task details and want to add it to your project board. example: "create a task titled 'draft specs' for project 45, assigned to user 7, priority normal, due date 2025-11-05."
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Ticket
Tool to create a new support ticket in agiled. use after gathering all required ticket details (subject, message, priority, user id).
Get Contacts
Tool to retrieve a list of all contacts. use after configuring the api key to fetch contacts with optional pagination or search filters.
Get Currencies
Tool to list currencies. use when you need to fetch available currency options after authentication.
Get Deals
Tool to retrieve a list of all deals. use after confirming your api key to list all deals for crm reporting.
Get Employees
Tool to retrieve a list of all employees. use when you need up-to-date employee directory from agiled.
Connect any two apps with Notis in the middle.
Zendesk and Agiled, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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