Check status pages before investigating a ticket
Know whether a reported problem matches an active incident before deeper work begins.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Query Data
Tool to query structured data as json from a web page using an agentql query or natural language prompt. use after defining your query or prompt and a url or html.
Why this helps
Agents can spend time troubleshooting an issue already explained by a current outage notice.
- Spot active incidents sooner
- Avoid duplicate troubleshooting
- Give customers clearer next steps
Setup
Build it in a few focused steps.
- 1Connect Zendesk and AgentQL once in the Notis portal.
- 2Create an automation instructing Notis to query the relevant status page and summarize matching incidents.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose a report channel and test with one ticket containing a status page URL.
Questions about this workflow
What if no status page is provided?
Ask Notis to report that no status page URL was available and continue with the ticket details.
Can it monitor the page continuously?
This workflow checks it when a new ticket triggers the automation.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Agentql. A trigger fires from one place; an action lands in another.
Zendesk triggers
Agentql actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Usage Details
Tool to retrieve subscription usage details for the current api key, including usage limits and billing period. use after confirming api connection is valid.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Query Data
Tool to query structured data as json from a web page using an agentql query or natural language prompt. use after defining your query or prompt and a url or html.
New User Created
Triggered when a new user is created in Zendesk.
Create Remote Browser Session
Tool to create a remote browser session. use when you need to run browser automation on remote infrastructure.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Agentql, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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