Create a website research brief for every new Zendesk ticket
Give each incoming ticket the web context needed for a fast, confident reply.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Query Data
Tool to query structured data as json from a web page using an agentql query or natural language prompt. use after defining your query or prompt and a url or html.
Why this helps
Support research gets repeated across tabs, slowing replies and creating inconsistent answers.
- Reduce tab switching during support work
- Surface current website facts before replying
- Give agents a repeatable research summary
Setup
Build it in a few focused steps.
- 1Connect Zendesk and AgentQL once in the Notis portal.
- 2Create an automation and describe that each new ticket should produce a concise website research brief.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose where run reports should go, then test with one real ticket and its website URL.
Questions about this workflow
What does AgentQL query?
It queries the URL or page content you provide in the automation instruction.
Can this draft a customer reply?
It creates research output; you can ask Notis to format the result as reply-ready notes.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Agentql. A trigger fires from one place; an action lands in another.
Zendesk triggers
Agentql actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Usage Details
Tool to retrieve subscription usage details for the current api key, including usage limits and billing period. use after confirming api connection is valid.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Query Data
Tool to query structured data as json from a web page using an agentql query or natural language prompt. use after defining your query or prompt and a url or html.
New User Created
Triggered when a new user is created in Zendesk.
Create Remote Browser Session
Tool to create a remote browser session. use when you need to run browser automation on remote infrastructure.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Agentql, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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