Check each new Zendesk ticket against policy pages
Find the right policy section before a ticket becomes a back and forth.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Query Data
Tool to query structured data as json from a web page using an agentql query or natural language prompt. use after defining your query or prompt and a url or html.
Why this helps
Agents lose time searching long policy pages and may miss a small but important condition.
- Locate relevant policy language quickly
- Improve consistency across agents
- Reduce avoidable escalations
Setup
Build it in a few focused steps.
- 1Connect Zendesk and AgentQL once in the Notis portal.
- 2Create an automation instructing Notis to query the policy URLs and summarize only guidance relevant to each new ticket.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose a report channel and test with one ticket that references a policy page.
Questions about this workflow
Does this invent policy details?
The workflow should report only information returned from the supplied pages and flag missing context.
Can I use internal pages?
Use pages that your connected AgentQL access can reach, including authenticated pages when supported.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Agentql. A trigger fires from one place; an action lands in another.
Zendesk triggers
Agentql actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Usage Details
Tool to retrieve subscription usage details for the current api key, including usage limits and billing period. use after confirming api connection is valid.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Query Data
Tool to query structured data as json from a web page using an agentql query or natural language prompt. use after defining your query or prompt and a url or html.
New User Created
Triggered when a new user is created in Zendesk.
Create Remote Browser Session
Tool to create a remote browser session. use when you need to run browser automation on remote infrastructure.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Agentql, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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