Fetch detailed Affinity person data from new tickets
Put the right customer details beside every incoming request.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get a single person
Use get `/v2/persons/fields` with `fieldids` or `fieldtypes` for detailed data; basic info by default. request multiple fields at once. "export all people" permission needed.
Why this helps
Agents lose time opening multiple systems to verify account and relationship details.
- Surface relevant custom fields
- Improve reply preparation
- Keep support handoffs consistent
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Affinity once in Notis.
- 2Create an automation describing which requester details to retrieve.
- 3Choose New Zendesk Ticket as the trigger.
- 4Select a report channel and test with one real requester.
Questions about this workflow
Can I request several Affinity fields?
Yes. Tell Notis which available person fields to include in the summary.
Does this change Affinity data?
No. The listed action retrieves person information for analysis.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Affinity. A trigger fires from one place; an action lands in another.
Zendesk triggers
Affinity actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get a company s list entries
Summarize company data across all lists, including list-specific fields and metadata like creation date and author. access requires "export data from lists" permission.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get a company s lists
Returns metadata for all the lists on which the given company appears.
New User Created
Triggered when a new user is created in Zendesk.
Get all companies
Affinity api allows paginated access to company info and custom fields. use `fieldids` or `fieldtypes` to specify data in a request. retrieve field ids/types via get `/v2/companies/fields`. export permission needed.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get all list entries on a list
Access and export essential data and metadata for companies, persons, or opportunities from a list, specifying data via `fieldids` or `fieldtypes`. "export data from lists" permission is necessary.
Get all list entries on a saved view
Use the endpoint to access rows in a saved view with specific filters and selected fields from a web app. it doesn't maintain sort order, supports only sheet-type views, and requires export permissions.
Get all opportunities
Pagination through opportunities in affinity yields basic info but excludes field data. for field data, use specified get endpoints. "export data from lists" permission needed.
Get all persons
The affinity api offers paginated access to person data using `fieldids` or `fieldtypes`. bulk extraction needs special permissions and supports multiple parameters.
Get a person s list entries
Summary: browse rows for a person in all lists, showing field data and entry metadata like creation time and author. requires "export data from lists" permission.
Connect any two apps with Notis in the middle.
Zendesk and Affinity, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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