Add Affinity company context to every new ticket
See the organization behind the request before drafting a reply.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get a single company
Retrieve basic company info and specific field data by using `fieldids` or `fieldtypes` parameters. multiple fields can be queried. no field data if parameters aren't specified. requires "export all organizations directory" permission.
Why this helps
Ticket handling lacks account context when company research is manual.
- Speed account research
- Tailor support responses
- Improve escalation context
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Affinity once.
- 2Create an automation asking for a company-context summary from each ticket.
- 3Select New Zendesk Ticket as the trigger.
- 4Choose where reports go and test with one real ticket.
Questions about this workflow
What company data can be returned?
The action returns basic company data plus requested company fields when permitted.
Can this handle uncertain matches?
Yes. Instruct Notis to show possible matches and the evidence for each.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Affinity. A trigger fires from one place; an action lands in another.
Zendesk triggers
Affinity actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get a company s list entries
Summarize company data across all lists, including list-specific fields and metadata like creation date and author. access requires "export data from lists" permission.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get a company s lists
Returns metadata for all the lists on which the given company appears.
New User Created
Triggered when a new user is created in Zendesk.
Get all companies
Affinity api allows paginated access to company info and custom fields. use `fieldids` or `fieldtypes` to specify data in a request. retrieve field ids/types via get `/v2/companies/fields`. export permission needed.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get all list entries on a list
Access and export essential data and metadata for companies, persons, or opportunities from a list, specifying data via `fieldids` or `fieldtypes`. "export data from lists" permission is necessary.
Get all list entries on a saved view
Use the endpoint to access rows in a saved view with specific filters and selected fields from a web app. it doesn't maintain sort order, supports only sheet-type views, and requires export permissions.
Get all opportunities
Pagination through opportunities in affinity yields basic info but excludes field data. for field data, use specified get endpoints. "export data from lists" permission needed.
Get all persons
The affinity api offers paginated access to person data using `fieldids` or `fieldtypes`. bulk extraction needs special permissions and supports multiple parameters.
Get a person s list entries
Summary: browse rows for a person in all lists, showing field data and entry metadata like creation time and author. requires "export data from lists" permission.
Connect any two apps with Notis in the middle.
Zendesk and Affinity, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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