Turn Zendesk Ticket Attachments into Structured Affinda Data
A new ticket arrives with a document. Affinda extracts the details while your team keeps working in Zendesk.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create Document
Tool to upload a new document for parsing. use when you have the document file or a public url and need to extract structured data immediately.
Why this helps
Support teams lose time downloading attachments, opening another app, and retyping key details.
- Reduce manual downloading and retyping
- Start extraction as soon as a ticket arrives
- Keep document work connected to support context
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Affinda once in the Notis portal.
- 2Create an automation and describe that new ticket attachments should be uploaded to Affinda for parsing.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose where run reports should go, then test with one ticket containing a real document.
Questions about this workflow
What happens when a ticket has no attachment?
Notis can report that no document was available and leave the ticket unchanged.
Can Affinda parse different document formats?
Yes, as long as the attached file is supported by your Affinda configuration.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Affinda. A trigger fires from one place; an action lands in another.
Zendesk triggers
Affinda actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Batch Update Annotations
Tool to update multiple annotations in one request. use when you need to modify parsed values or other fields across many annotations at once.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Collection
Tool to create a new collection. use after you have a valid workspace id and want to group documents by a specific extractor within that workspace.
New User Created
Triggered when a new user is created in Zendesk.
Create Document
Tool to upload a new document for parsing. use when you have the document file or a public url and need to extract structured data immediately.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Organization
Tool to create a new organization. use when you have a unique organization name and want to group resources under it.
Create RESTHook Subscription
Tool to create a new resthook subscription. use after confirming your webhook endpoint is ready to receive document event notifications.
Create Tag
Tool to create a new tag. use when you need to label documents in a specific workspace.
Create Validation Result
Tool to create a validation result. use when recording validation outcomes for a document after parsing.
Create Workspace
Tool to create a new workspace. use when you need to programmatically create a workspace container within an organization.
Connect any two apps with Notis in the middle.
Zendesk and Affinda, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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