Keep Affinda Resume Data Current from Zendesk
When a customer spots an issue in parsed data, turn the support ticket into a clean correction workflow.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Update Document Data
Tool to update parsed data for a resume or job description document. use after retrieving the document when you want to correct or add parsed fields.
Why this helps
Corrections stay buried in ticket threads and never reach the source document.
- Turn support corrections into source updates
- Reduce repeated customer explanations
- Keep parsed records aligned with verified details
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Affinda once.
- 2Create an automation instructing Notis to use new ticket details to update the relevant parsed resume or job description data.
- 3Choose New Zendesk Ticket as the trigger.
- 4Select a report destination and test with a ticket containing a clear correction.
Questions about this workflow
Can this update any Affinda document?
The action is intended for parsed resume or job description data and requires the relevant document.
What if the ticket is ambiguous?
Notis can report the ambiguity for review instead of guessing at a correction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Affinda. A trigger fires from one place; an action lands in another.
Zendesk triggers
Affinda actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Batch Update Annotations
Tool to update multiple annotations in one request. use when you need to modify parsed values or other fields across many annotations at once.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Collection
Tool to create a new collection. use after you have a valid workspace id and want to group documents by a specific extractor within that workspace.
New User Created
Triggered when a new user is created in Zendesk.
Create Document
Tool to upload a new document for parsing. use when you have the document file or a public url and need to extract structured data immediately.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Organization
Tool to create a new organization. use when you have a unique organization name and want to group resources under it.
Create RESTHook Subscription
Tool to create a new resthook subscription. use after confirming your webhook endpoint is ready to receive document event notifications.
Create Tag
Tool to create a new tag. use when you need to label documents in a specific workspace.
Create Validation Result
Tool to create a validation result. use when recording validation outcomes for a document after parsing.
Create Workspace
Tool to create a new workspace. use when you need to programmatically create a workspace container within an organization.
Connect any two apps with Notis in the middle.
Zendesk and Affinda, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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