Give technical triage current Adrapid API details
Start investigating integration tickets with current API metadata in the report.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get API info
Tool to retrieve api root information. use when you need to discover the api's description and version details.
Why this helps
Support investigations slow down when API descriptions and versions must be found manually before triage.
- Starts triage with current metadata
- Reduces lookup time
- Creates a repeatable technical support workflow
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Adrapid once in the Notis portal.
- 2Create an automation for API details on integration tickets.
- 3Tell Notis to retrieve Adrapid API root information and summarize the version and description in the ticket report.
- 4Pick the New Zendesk Ticket trigger and choose a report channel.
- 5Test it with one real integration ticket.
Questions about this workflow
Does this resolve the ticket automatically?
No. It supplies API metadata to help a person triage the ticket.
What if the ticket has no integration details?
The report can include the API information while noting that ticket-specific context is missing.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Adrapid. A trigger fires from one place; an action lands in another.
Zendesk triggers
Adrapid actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get API info
Tool to retrieve api root information. use when you need to discover the api's description and version details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get user and API info
Tool to get user account and api information. use when you need to retrieve authenticated user details and api versions.
New User Created
Triggered when a new user is created in Zendesk.
List Banners
Tool to list all banners and their statuses. use when you need to retrieve banners after creation or to audit existing banners. ensure you apply filters to narrow down results (e.g., status='ready').
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Adrapid, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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